Shipping policy

Thank you for shopping with BASE CASTLE LIMITED. We are dedicated to delivering your consumer electronic products accurately, in perfect condition, and within a reasonable timeframe to ensure your complete satisfaction.

1. Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and public holidays) after we receive your order confirmation. In case of high order volume, processing times may be slightly extended, and we will promptly notify you if there is any significant delay that may affect your delivery schedule.

2. Shipping Rates and Delivery Estimates
Shipping fees for your order will be automatically calculated and displayed at the checkout page, based on your shipping destination and the weight of your electronic products. Estimated standard delivery time is 15 business days from the date of shipment. Please note that delivery times are only estimates and may vary due to carrier delays, customs clearance procedures, weather conditions, logistical constraints, or holidays.

3. Shipment Confirmation and Order Tracking
Once your order has been shipped, you will receive a shipment confirmation email containing detailed tracking information. Tracking details usually become available within 24-48 hours after shipment, allowing you to monitor the progress of your package in real time.

4. Incorrect Address and Package Issues
Please double-check and ensure your shipping address is accurate and complete during checkout. BASE CASTLE LIMITED is not liable for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned due to an address error, additional reshipping fees may apply.
For lost or damaged packages: If your package is lost in transit, please contact us within 7 days of the expected delivery date. If your electronic products arrive damaged, please contact us within 48 hours of delivery and provide clear photos of the damaged items, packaging, and shipping label. We will review your inquiry promptly and take necessary measures to resolve the issue efficiently.

5. International Shipping and Customs Notice
For international shipments, customs duties, taxes, or import fees may be imposed by the destination country’s customs authorities. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost. We recommend checking your local customs regulations before placing an international order.

6. Contact Information
If you have any questions, concerns, or inquiries regarding this Shipping Policy, please feel free to contact us:
Trade Name: BASE CASTLE LIMITED
Phone Number: +852 6189 7423
Email: service@basecastlesmart.shop
Physical Address: NCB Innovation Centre, 888 Lai Chi Kok Road, Flat/Rm A1-A2, 26/F, Cheung Sha Wan, Kowloon Hong Kong SAR